Retailers are trying to make returns easier and more convenient for customers. Target customers can now print shipping labels at home and bring the item to a shipping center.
After a strong holiday shopping season, retailers are bracing for a flood of returns — and not just at the customer service counter.
This year traditional and online retailers have expanded the number of locations and routes consumers can use to return merchandise, from in-store kiosks and lockers to the mall concierge, grocery stores, parcel shipping locations and at-home pickup.
“A lot more retailers are offering all the convenient options this year,” said Amit Sharma, chief executive of Narvar, a technology firm that helps retailers including Gap Inc., Sephora and Yeti Holdings Inc. with shipping and tracking purchases and returns.
Online retailer Amazon.com Inc. AMZN, +1.67% said it has expanded options for in-person returns this year, with a network of 2,000 “locker” locations, including 400 at Whole Foods stores, where customers can drop off items to be returned. Amazon also partnered with Kohl’s Corp. KSS, +3.91% stores in Chicago and Los Angeles, which are accepting returns of Amazon goods bought online.
Wal-Mart Stores Inc. WMT, -0.16% is touting its Mobile Express Returns kiosks, located in its stores, where it says customers can complete the return process in less than five minutes and receive a refund within a day or so.[“Source-marketwatch”]